11. Customer Collection
Where an order is collected by the customer or by a courier arranged by the customer, responsibility for transportation after handover is generally transferred to the customer to the extent permitted by applicable law.
Please ensure that your vehicle is suitable for transporting balloons and decorations. We are not responsible for damage caused after handover by insufficient vehicle space, crushing, excessive heat or cold, open windows, sharp objects, unsuitable positioning, customer handling, or transport by a third party selected by the customer, unless the damage resulted from a defect or other matter for which we remain legally responsible.