28. No Refund for Change of Mind Where No Withdrawal Right Exists
Where there is no statutory right of withdrawal — for example because a product was made specifically to your requirements — we are not obliged to provide a refund simply because you changed your mind, the event was cancelled for reasons unrelated to us, the recipient no longer wants the product, you selected the wrong colour, wording or date, or the event schedule changed.
We may nevertheless offer a change, credit or partial refund at our discretion where commercially reasonable.