9. Damaged, Incorrect or Missing Products
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible.
For event-related orders, we strongly recommend notifying us immediately and, where possible, before the event begins, because this gives us the best opportunity to correct the issue.
Please provide your order number, description of the issue, photographs or video showing the problem, photographs of the packaging where relevant, and any other information reasonably necessary for us to investigate.
Depending on the circumstances and your applicable statutory rights, an appropriate solution may include repair, replacement, correction, re-delivery, price reduction, or refund. A request to contact us within a particular timeframe does not remove any mandatory statutory rights that cannot legally be limited.