15. Venue Access and Setup
For installations and event work, the customer is responsible for ensuring that we have safe and timely access to the venue.
Unless otherwise agreed, the customer should ensure that: venue approval has been obtained, access times have been confirmed, loading and unloading are possible, parking or loading permits are arranged where required, lifts and entrances are suitable, the installation area is clear, electricity is available where necessary, and structural attachment points have been approved where applicable.
Additional waiting time or work caused by unavailable access, delayed venue handover or previously undisclosed restrictions may result in additional charges.