17. Cancellation of Custom Orders
Custom and personalised orders are produced specifically for you. Where the statutory right of withdrawal does not apply, cancellations are subject to our contractual cancellation conditions.
If we agree to accept a cancellation voluntarily, we may deduct reasonable costs already incurred, including design work, personalised production, printing, purchased materials, balloons already prepared, supplier costs, labour, booking fees, and non-refundable third-party costs.