Can I change the delivery time?
We will always try to accommodate changes, but availability depends on our schedule and how close the request is to the delivery date.
What happens if my event date changes?
Contact us as soon as possible. For events and larger projects, rescheduling depends on availability, suppliers, previously ordered materials and the terms agreed for your project.
Can personalised products be cancelled?
Because personalised and custom-made products are created specifically for your order, different cancellation conditions may apply once production has started.
Can I change my order after placing it?
Usually yes, provided production has not progressed too far. Contact us as soon as possible and we will check what can still be changed.