14. Failed Delivery
The customer is responsible for providing a complete and correct delivery address, a valid telephone number, accurate recipient information, access instructions, and information concerning relevant building, security or venue restrictions.
If delivery cannot be completed because the information supplied by the customer is incorrect or incomplete, because nobody is available to receive the order, or because access cannot be obtained, additional delivery or waiting charges may apply.
Where the product is personalised, perishable in practical use, prepared for a specific time or otherwise cannot reasonably be resold, inability to complete delivery due to circumstances attributable to the customer does not automatically entitle the customer to a refund.