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This policy is intended to explain our commercial and statutory return and cancellation procedures. It does not exclude, restrict or replace any rights that a consumer has under mandatory Hungarian or European Union law. If any provision of this policy conflicts with

Where a statutory right of withdrawal applies, you may notify us by sending an unequivocal statement that you wish to withdraw from the contract. Send your request to: The Balloon / Legal Entity Budapest, Hungary Email: [email protected] Please include: your full name, order number, product

We want to resolve legitimate problems quickly. Please send complaints to: Email: [email protected] Telephone: +36 XX XXX XXXX Address: Budapest, Hungary Please include your name, order number, event date where applicable and a clear description of the issue. We may request photographs or other information

The statutory consumer withdrawal rights described above generally apply to consumers, not to companies or individuals purchasing primarily in the course of their business or professional activity. For B2B customers, cancellation, refund and amendment rights are governed primarily by the quotation,

If we are prevented or materially delayed from performing a service due to circumstances outside our reasonable control (such as severe weather, natural disasters, government restrictions, transport disruption, strikes, or venue closures), we will contact you as soon as reasonably

Once an installation has been completed, we are not responsible for subsequent damage caused by circumstances outside our control, including interference by guests, venue staff, children, animals or third parties. If you require us to return to repair an installation after

The Balloon may refuse or modify an installation if, in our reasonable professional judgment, the requested setup would be unsafe or would breach venue rules (e.g. blocking emergency exits, attaching décor to unsuitable surfaces, creating unstable structures, or working in

Occasionally a particular balloon colour, flower, accessory or decorative item may become unavailable. Where necessary, we may propose a product of comparable quality, style and value. For material changes affecting the agreed concept, we will seek the customer’s approval where reasonably

Custom decorations and event styling involve creative and manual work. Unless an exact specification has been expressly agreed, reference images do not mean that a design will be reproduced identically. We may make reasonable adjustments to balloon positioning, proportions, floral placement,

Images on our website, Instagram, Pinterest, proposals and moodboards may be used for inspiration. Because of differences in balloon batches, lighting, photography, screens, venue conditions, and availability of materials, minor variations in colour and appearance may occur. Where an exact Pantone,