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If your event date changes, contact us immediately. We will make reasonable efforts to transfer the booking to a new available date. However, rescheduling is subject to availability of our team and suppliers, venue requirements, materials already purchased, products already personalised,

Large events, weddings, installations and corporate projects reserve production capacity, staff and often external suppliers for a specific date. For this reason, event-specific cancellation terms will normally be included in your proposal, quotation or event agreement, including booking deposits, milestone payments,

Custom and personalised orders are produced specifically for you. Where the statutory right of withdrawal does not apply, cancellations are subject to our contractual cancellation conditions. If we agree to accept a cancellation voluntarily, we may deduct reasonable costs already incurred,

If you would like to change an order, contact us as early as possible. If production or preparation has not begun, we will usually try to accommodate reasonable changes. Depending on the requested change, an additional charge may apply. Once custom

For installations and event work, the customer is responsible for ensuring that we have safe and timely access to the venue. Unless otherwise agreed, the customer should ensure that: venue approval has been obtained, access times have been confirmed, loading and

The customer is responsible for providing a complete and correct delivery address, a valid telephone number, accurate recipient information, access instructions, and information concerning relevant building, security or venue restrictions. If delivery cannot be completed because the information supplied by the

Early-morning, late-evening, night-time, weekend and public-holiday deliveries may be available by prior arrangement. Such deliveries may involve an additional charge. Availability and pricing are confirmed individually before the order is accepted. A request for a particular delivery time is not confirmed

We will make reasonable efforts to deliver within the agreed delivery window. Delivery times may be affected by circumstances outside our reasonable control, including road accidents, extraordinary traffic, road closures, severe weather, venue access restrictions, security procedures, incorrect delivery details, failure

Where an order is collected by the customer or by a courier arranged by the customer, responsibility for transportation after handover is generally transferred to the customer to the extent permitted by applicable law. Please ensure that your vehicle is suitable

Where reasonably possible, please inspect your order when it is delivered or handed over. For installations, we recommend that you or an authorised representative inspect the completed setup before our team leaves the venue. If something is not as agreed, please tell