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Where we provide a proof, visualisation, wording, name, date, colour selection or other content for approval, the customer is responsible for reviewing it carefully before approving production. Please check in particular: spelling, names, dates, numbers, logos, colours, quantities, and delivery location.

Where there is no statutory right of withdrawal — for example because a product was made specifically to your requirements — we are not obliged to provide a refund simply because you changed your mind, the event was cancelled for

Once a refund has been issued by us, the time required for the amount to appear in your account depends on your bank, card issuer or payment provider. Any banking processing period is outside The Balloon’s control. This must be distinguished

Where a statutory withdrawal right applies, any required reimbursement of the original standard delivery charge will be handled in accordance with applicable law. If you selected a delivery method more expensive than our least expensive standard delivery option, we are not

Where you validly exercise a statutory right of withdrawal, we will make the refund in accordance with applicable law. For eligible goods, we may generally withhold reimbursement until we have received the goods back or until you provide evidence that you

The Balloon provides event and decoration services not only in Budapest but also for projects elsewhere in Hungary and across Europe. Destination projects may involve non-refundable costs such as transport, flights, accommodation, vehicle rental, local suppliers, venue permits, logistics, customs or

Event projects may require us to book or purchase goods or services from third parties specifically for your event, such as florists, furniture, venues, entertainment, printing, signage, custom fabrication, equipment hire, accommodation, transport, travel, or local production partners. Where these costs

A deposit or advance payment may be required for custom installations, weddings, private events, corporate events and other larger projects. Before payment, we will inform you whether the amount is an advance payment, a booking fee, a deposit, payment for work

Certain contracts relating to leisure activities provided for a specific date or period are excluded from the standard EU 14-day withdrawal right. Whether this exception applies depends on the nature of the particular service. We therefore do not assume that every

Where a consumer expressly asks us to begin providing a service during a statutory withdrawal period, different rules may apply. Under EU consumer law, where performance has started at the consumer’s express request before the end of a withdrawal period, the