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If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible. For event-related orders, we strongly recommend notifying us immediately and, where possible, before the event begins, because this gives us the best opportunity to correct

Outdoor balloon installations are particularly affected by weather and environmental conditions. Where an outdoor installation is requested, we cannot guarantee the same longevity or appearance as for an indoor installation. After an installation has been completed and accepted, deterioration caused by weather,

Please be aware that balloons are inherently temporary decorative products. Their lifespan cannot be guaranteed for a fixed period unless we have expressly agreed otherwise in writing. Factors that may affect balloons include direct sunlight, heat, cold, wind, rain, humidity, air conditioning,

Balloons are sensitive products whose appearance and performance may change after inflation due to temperature, sunlight, humidity, air pressure, handling and the passage of time. A balloon that has already been inflated, personalised or incorporated into an arrangement may also be

You may inspect an eligible product only to the extent reasonably necessary to establish its nature, characteristics and functioning. If the product has been handled beyond what is necessary for such inspection and this has reduced its value, we may be

Where an item is a standard, non-personalised product and the statutory right of withdrawal applies, you may notify us of your decision to withdraw within 14 days after receiving the product. You then have up to 14 days after notifying us

The statutory right of withdrawal does not apply to products which are made to your specifications or are clearly personalised. This may include, for example: balloons containing a name, age, message or custom wording; personalised bubble balloons; balloons displaying a company name or logo; custom

If you are acting as a consumer and purchase an eligible standard product online, by telephone or otherwise at a distance, you normally have the right to withdraw from the contract without giving a reason within 14 days from receiving

Because our services range from individual balloons to complete event production, the applicable cancellation and refund rules depend on what you purchase. Your order may include one or more of the following: Ready-made products — Standard products that are not made or