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Once a refund has been issued by us, the time required for the amount to appear in your account depends on your bank, card issuer or payment provider. Any banking processing period is outside The Balloon’s control. This must be distinguished

Where there is no statutory right of withdrawal — for example because a product was made specifically to your requirements — we are not obliged to provide a refund simply because you changed your mind, the event was cancelled for

Where we provide a proof, visualisation, wording, name, date, colour selection or other content for approval, the customer is responsible for reviewing it carefully before approving production. Please check in particular: spelling, names, dates, numbers, logos, colours, quantities, and delivery location.

Images on our website, Instagram, Pinterest, proposals and moodboards may be used for inspiration. Because of differences in balloon batches, lighting, photography, screens, venue conditions, and availability of materials, minor variations in colour and appearance may occur. Where an exact Pantone,

Custom decorations and event styling involve creative and manual work. Unless an exact specification has been expressly agreed, reference images do not mean that a design will be reproduced identically. We may make reasonable adjustments to balloon positioning, proportions, floral placement,

Occasionally a particular balloon colour, flower, accessory or decorative item may become unavailable. Where necessary, we may propose a product of comparable quality, style and value. For material changes affecting the agreed concept, we will seek the customer’s approval where reasonably

The Balloon may refuse or modify an installation if, in our reasonable professional judgment, the requested setup would be unsafe or would breach venue rules (e.g. blocking emergency exits, attaching décor to unsuitable surfaces, creating unstable structures, or working in

If you are acting as a consumer and purchase an eligible standard product online, by telephone or otherwise at a distance, you normally have the right to withdraw from the contract without giving a reason within 14 days from receiving

Large events, weddings, installations and corporate projects reserve production capacity, staff and often external suppliers for a specific date. For this reason, event-specific cancellation terms will normally be included in your proposal, quotation or event agreement, including booking deposits, milestone payments,

The statutory right of withdrawal does not apply to products which are made to your specifications or are clearly personalised. This may include, for example: balloons containing a name, age, message or custom wording; personalised bubble balloons; balloons displaying a company name or logo; custom