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We will make reasonable efforts to deliver within the agreed delivery window. Delivery times may be affected by circumstances outside our reasonable control, including road accidents, extraordinary traffic, road closures, severe weather, venue access restrictions, security procedures, incorrect delivery details, failure

Early-morning, late-evening, night-time, weekend and public-holiday deliveries may be available by prior arrangement. Such deliveries may involve an additional charge. Availability and pricing are confirmed individually before the order is accepted. A request for a particular delivery time is not confirmed

The customer is responsible for providing a complete and correct delivery address, a valid telephone number, accurate recipient information, access instructions, and information concerning relevant building, security or venue restrictions. If delivery cannot be completed because the information supplied by the

For installations and event work, the customer is responsible for ensuring that we have safe and timely access to the venue. Unless otherwise agreed, the customer should ensure that: venue approval has been obtained, access times have been confirmed, loading and

If you would like to change an order, contact us as early as possible. If production or preparation has not begun, we will usually try to accommodate reasonable changes. Depending on the requested change, an additional charge may apply. Once custom

Because our services range from individual balloons to complete event production, the applicable cancellation and refund rules depend on what you purchase. Your order may include one or more of the following: Ready-made products — Standard products that are not made or

Custom and personalised orders are produced specifically for you. Where the statutory right of withdrawal does not apply, cancellations are subject to our contractual cancellation conditions. If we agree to accept a cancellation voluntarily, we may deduct reasonable costs already incurred,

If you are acting as a consumer and purchase an eligible standard product online, by telephone or otherwise at a distance, you normally have the right to withdraw from the contract without giving a reason within 14 days from receiving

Large events, weddings, installations and corporate projects reserve production capacity, staff and often external suppliers for a specific date. For this reason, event-specific cancellation terms will normally be included in your proposal, quotation or event agreement, including booking deposits, milestone payments,