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Outdoor balloon installations are particularly affected by weather and environmental conditions. Where an outdoor installation is requested, we cannot guarantee the same longevity or appearance as for an indoor installation. After an installation has been completed and accepted, deterioration caused by weather,

If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible. For event-related orders, we strongly recommend notifying us immediately and, where possible, before the event begins, because this gives us the best opportunity to correct

Where reasonably possible, please inspect your order when it is delivered or handed over. For installations, we recommend that you or an authorised representative inspect the completed setup before our team leaves the venue. If something is not as agreed, please tell

Where an order is collected by the customer or by a courier arranged by the customer, responsibility for transportation after handover is generally transferred to the customer to the extent permitted by applicable law. Please ensure that your vehicle is suitable

We will make reasonable efforts to deliver within the agreed delivery window. Delivery times may be affected by circumstances outside our reasonable control, including road accidents, extraordinary traffic, road closures, severe weather, venue access restrictions, security procedures, incorrect delivery details, failure

Early-morning, late-evening, night-time, weekend and public-holiday deliveries may be available by prior arrangement. Such deliveries may involve an additional charge. Availability and pricing are confirmed individually before the order is accepted. A request for a particular delivery time is not confirmed

The customer is responsible for providing a complete and correct delivery address, a valid telephone number, accurate recipient information, access instructions, and information concerning relevant building, security or venue restrictions. If delivery cannot be completed because the information supplied by the

For installations and event work, the customer is responsible for ensuring that we have safe and timely access to the venue. Unless otherwise agreed, the customer should ensure that: venue approval has been obtained, access times have been confirmed, loading and

If you would like to change an order, contact us as early as possible. If production or preparation has not begun, we will usually try to accommodate reasonable changes. Depending on the requested change, an additional charge may apply. Once custom

Because our services range from individual balloons to complete event production, the applicable cancellation and refund rules depend on what you purchase. Your order may include one or more of the following: Ready-made products — Standard products that are not made or